Beyond the hype
Meet Joe, Vodafone Fiji's champion customer service officer. Joe is a chatbot, powered by Artificial Intelligence, a 24/7 assistant that was first launched by the company in 2019.
Joe has been hard at work for Vodafone Fiji for several years, with Chief Commercial Officer, Ronald Prasad noting: "Joe is highly skilled to provide responses to simple inquiries such as balance checks, phone prices, checking sim status, APN settings, information on plans, roaming, and current promotions.”
Artificial Intelligence (AI) may have become a buzzword with the public launch of ChatGPT . . .