Hopes for expansion of FJ$216m industry
Fiji is gearing up to host its first in-country outsourcing event, the Exploring Outsourcing in Fiji conference (EXO Fiji) in June.
While Outsource Fiji has previously participated in industry trade shows and events in key markets, Executive Director Sangufta Janif said it was important that businesses could see what Fiji has to offer for themselves, visit business processing centres, and meet local agents.
Fiji’s outsourcing industry currently contributes about FJ$216 million annually to the country’s economy says Janif. But there is scope for significant expansion.
Janif this week noted, “Fiji’s outsourcing industry has been making strides globally, fuelled by the impacts of the COVID-19 pandemic as businesses seek risk diversification opportunities.”
She says businesses in Australia, New Zealand, and the USA have already indicated interest in attending the conference.
“The event will feature interactive discussions and sessions on targeted, turnkey solution-based topics. We will encourage some B2B meetings as well with industry experts and prospective outsourcing clients.”
Janif says the program will focus on promoting innovation and growth within the industry, with specific mention of Fiji’s capabilities to meet the evolving demands of the global outsourcing landscape.
Meanwhile, Outsource Fiji has partnered with Duco Consultancy, a prominent player in the Knowledge Process Outsourcing (KPO) space, to offer training to people wanting to enter the industry.
Duco Consultancy has offices in New Zealand, the US, Australia, and India, and will serve as the tech partner for EXO Fiji in June.
But Duco Consultancy CEO and Founder, Chandan Ohri, said the partnership will extend beyond this event.
“We will also share our proprietary solutions with Outsource Fiji to establish and promote them as a world-class organisation with digital transformation, including but not limited to membership portal, modelling immersive websites and apps, events, portal learning management systems and wider operational technology support.”
One of the key initiatives of the partnership will be the development of a Learning Management System (LMS) with inbuilt assessment systems, which will enable students to earn badges.
Outsource Fiji’s Sangufta Janif says the LMS is designed to continuously upskill the talent within the outsourcing industry, not eplace traditional educational institutions.
“It is not to replace university. It is not to replace the colleges. It is more to make sure that they are trained for the industry.”
EXO Fiji is scheduled to take place from the 19th to the 22nd of June at the Sheraton Fiji Resort in Nadi.