AI-Based ChatBot to Streamline FDB Customer Service

IT Galax - Pacific Islands Fintech Innovation Challenge 2022
(L-R) UNCDF Executive Secretary, Preeti Sinha, with ITGalax Solutions co-founder Vipin Narendran and Director Operations, Rajmohan Natarajan at the Singapore Prudential Tower on July 29, 2022. (Photo: Supplied)

Fijian tech firm ITGalax will be working closely with the Fiji Development Bank (FDB) to bring to life its winning Artificial Intelligence-based chatbot solution concept.  

ITGalax was one of five winners in the recent Pacific Islands Fintech Innovation Challenge 2022.

Its AI-based bot will help streamline and digitise FDB’s customer support operations, said ITGalax co-founder and Director Business Development, Vipin Narendran.  

"As you know, FDB is a development bank with a clear mandate . . .

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