The Bank of South Pacific Financial Group Ltd (BSP) is continuing to fine-tune its operations under the new banking system, with its KunduPei service back online, chief executive officer Mark Robinson says.
“BSP acknowledges some customers have been let down by the level of customer service they received from BSP after the implementation of our new banking system,” he said.
“BSP is sorry (that) our communication to customers has not always been as frequent as necessary.”
Robinson said cheque processing problems were being addressed, while payrolls for government and payments for other organisations had been processed.
“The remaining delayed payments would be prioritised for clearing,” he added.
Bank glitches started to appear during the transition to the new banking system carried out over the long Easter weekend.
Employees of companies expecting their pay before the long weekend were left disappointed.
Most of the problems faced by BSP customers were sorted out this week, with public servants receiving their pay as scheduled on Wednesday.
“BSP would like to reassure our customers and clients that their banking account records are secure and correct, and our technical teams are putting in place extra measures to minimise interruptions to customer banking services,” he said.
Robinson advised BSP customers that are still experiencing issues with their accounts, payments or accessing BSP internet, mobile and other banking services, to “get in touch with BSP”.
He thanked customers for their patience, after a technical issue impacted account balance availability, system connectivity and batch payments. That resulted in some customer payroll payments and other payments being delayed.
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